Your money-making machine!

DealerSocket is one of the premier CRMs used by automotive dealerships in the U.S. and Canada.

At CRM CPR, we understand the challenges automotive dealerships face when managing their CRM systems. With over 45 years of combined experience using DealerSocket, our team is dedicated to providing expert support tailored to your dealership's needs. By hiring CRM CPR as your Power User, you can ensure that your CRM is expertly managed without overwhelming your existing staff. We specialize in administration, training, marketing setup, and complete database management. Let us help you focus on what you do best—selling cars.

Our Key Services

CRM CPR Administration Services

CRM CPR will provide dealerships with services consisting of the administration of DealerSocket CRM, including but not limited to:

Create and deactivate dealership users
Reassign customers to other users (as needed)
Manage inbound text emails not attached to events (sales and service)
Ensure proper setup of users and email accounts

CRM CPR System Support

CRM CPR Administration Services

CRM CPR will address any system related support issues and work with DealerSocket Support to resolve

Document with appropriate screenshots and open cases that need to be resolved by DealerSocket
Follow up with DealerSocket Support to ensure timely resolution
Monitor for global issues and notify our customers if anything arises that affects them

CRM CPR Customer Support

CRM CPR Administration Services

CRM CPR Database Services

CRM CPR will act as Support to dealership staff regarding usage of DealerSocket CRM including but not limited to:

Available for phone calls or to respond to email inquiries
Available for occasional Zoom training or meetings

CRM CPR Database Services

CRM CPR Additional Services

CRM CPR Database Services

CRM CPR will monitor your DealerSocket CRM for duplicate events and common mistakes

Monitor for Dealer Management System deals that are imported as Sold, find the duplicate prospect deal and merge together
Review all new leads inserted in previous 90 - 120 days to find and merge duplicate events
Monitor inbound phone ups in Unqualified status and update to Contacted as appropriate
Monitor for inbound emails on Unqualified events and update event to Contacted as appropriate
Monitor for appointments inserted on an old sold deal instead of new prospect event and update as appropriate

CRM CPR Additional Services

Beyond the Administration, Database and Support Services offered above, the services below highlight additional services offered by CRM CPR

Insert custom Business Rules to help cleanup and correct common mistakes
Create and distribute daily, weekly and monthly reports (customized for dealership needs)
Provide detailed analysis of reports with recommended action items
Maintain "Do Not Call" List
Monitor marketing tools and recommend/execute changes
Work with DealerSocket Consultant to coordinate and maintain user training

Onsite Dealership DealerSocket user training
Create business rules/campaigns/documents as needed
Import Manifest Lists for follow-up
Create custom filters to improve employee usage of the CRM.